Refund policy
Last updated: March 16, 2026
This Return & Refund Policy applies to services provided by Veloryn Systems (Registration No: 102262383).
Veloryn Systems provides professional software development services, including High-Performance Java Backend Engineering, system architecture design, consulting, and development of high-load distributed systems.
Due to the nature of digital services and professional consulting, refund eligibility may differ from policies applied to physical goods.
Service-Based Nature of Our Work
Our services include technical consulting, software architecture, backend development, performance optimization, and other engineering work. Because these services involve the delivery of intellectual work and time-based expertise, refunds are handled according to the conditions outlined below.
Eligibility for Refunds
Clients may request a refund under the following circumstances:
- If a service has been purchased but work has not yet started.
- If a cancellation request is submitted before the scheduled project start date.
- If a billing error or duplicate charge has occurred.
Non-Refundable Situations
Refunds will generally not be issued in the following situations:
- After development work, consulting, or engineering services have begun.
- After delivery of completed technical work, architecture documentation, or source code.
- For completed consulting sessions or technical advisory services.
- If the client changes their business requirements after work has started.
- For partially completed work where engineering time has already been invested.
Project Cancellation
Clients may cancel a service engagement before work begins by contacting us directly. If cancellation occurs after work has started, any refund will be evaluated based on the amount of work already completed.
Service Disputes
If you believe there has been an issue with the quality or delivery of a service, please contact us first so that we can review the situation and work toward a fair resolution. Our goal is always to maintain long-term client relationships and ensure satisfaction with the services provided.
Refund Processing
If a refund request is approved, the refund will be issued to the original payment method within 10 business days.
Please note that financial institutions may take additional time to process and post the refund to your account.
How to Request a Refund
To request a refund or discuss a billing issue, please contact us:
Email: contact@velorynsystems.it.com
Contact Information
If you have any questions about this Return & Refund Policy, please contact us using the details below:
Trade Name: Veloryn Systems
Registration Number: 102262383
Email: contact@velorynsystems.it.com
Address:
254 Rue de Vendôme
69003 Lyon
France